Shipping policy
All orders are packed and dispatched from our facility in Hollywood, Florida, United States. This policy explains our processing times, the shipping options available at checkout, and what happens if something goes wrong with a delivery.
Order processing
Orders are processed within 1–2 business days of being placed. Business days are Monday through Friday, excluding US public holidays. Orders placed on a weekend or holiday begin processing on the next business day. You will receive a confirmation email as soon as your order is placed, and a second email with tracking as soon as it ships.
Domestic shipping (United States)
The following rates are shown and charged at checkout. Delivery estimates are counted from the day your order ships, not the day it is placed, and are estimates provided by the carrier rather than guarantees.
- Standard — $6.99. Estimated 5–7 business days.
- Express — $15.99. Estimated 2–3 business days.
- Expedited — $24.99. Estimated 1–2 business days.
- Free Standard shipping on United States orders with a subtotal of $45.00 or more after any discounts have been applied. This option appears automatically at checkout when your order qualifies; Express and Expedited remain available at the rates above.
International shipping
We ship worldwide at a flat rate, shown and charged at checkout:
- Canada — $19.99.
- Everywhere else — $29.99. This covers the United Kingdom, Ireland, and most of Western Europe, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong SAR, Israel, the United Arab Emirates, and destinations beyond those.
The rate is flat regardless of how many pieces you order, and the exact amount is shown to you before you pay. Free shipping applies to United States orders only.
International delivery times vary by destination and by how quickly your parcel clears customs, so we do not quote a fixed window. You will receive tracking as soon as your order ships and can follow it the whole way.
International orders may be subject to import duties, taxes and customs fees charged by the destination country. These are set by your local authorities, are not included in the price you pay us, and are the responsibility of the recipient.
Tracking your order
Every order ships with tracking. Once your parcel is collected by the carrier you will receive an email containing your tracking number and a link. Please allow up to 48 hours for the first scan to appear.
Delivery addresses
Please check your shipping address carefully before completing checkout. We cannot be held responsible for orders delivered to an address entered incorrectly. If you spot a mistake, email us immediately at support@revonofficial.com — if the order has not yet shipped we will correct it, and if it has already shipped we will help you redirect it with the carrier where possible.
Lost, delayed or damaged parcels
If your tracking has not updated for 7 business days, or your parcel has not arrived within the estimated window, contact us at support@revonofficial.com with your order number. We will open an investigation with the carrier and keep you updated until it is resolved. If a parcel is confirmed lost in transit, we will replace it or refund it in full at your choice.
If your order arrives damaged, please contact us within 48 hours of delivery with photographs of the item and the packaging and we will resolve it at no cost to you.
Returns
Shipping charges are non-refundable except where an order arrives damaged, incorrect or is lost in transit. For full details on sending an item back, please see our Refund policy.
Contact
REVON · 1586 Myrtle Oak Ter, Hollywood, FL 33021, United States · support@revonofficial.com · (754) 317-1330. We answer email within one business day.